Terms & Conditions
SMS
By opting into this service, you will receive Appointment Reminder & Confirmation Texts related to our water treatment services and seasonal offers and updates regarding our water treatment systems. These messages are designed to ensure you are informed and prepared for upcoming appointments with us or include exclusive deals, tips for maintaining water quality, and notifications about new products or services.
To discontinue the SMS service at any time, simply text "STOP" to the shortcode provided. Once we receive your "STOP" request, we will confirm your unsubscribe status via SMS. After confirmation, you will no longer receive SMS messages from Solutions Pures (9450-2085 Québec inc.). To rejoin the program, sign up as you did initially, and we will resume sending SMS messages to you.
Should you experience any issues with the messaging program, please reply with the keyword HELP for more assistance, or reach out directly to us via email at info@solutionspures.com. Alternatively, you can contact our toll-free number for assistance.
Please be aware that carriers are not liable for delayed or undelivered messages. Additionally, standard message and data rates may apply for any messages sent between us. The frequency of messages you receive will be according to your opted-in services.
If you have questions regarding your text or data plan, please contact your wireless provider directly.
For any privacy-related inquiries, we encourage you to review our privacy policy below.
Thank you for choosing Solutions Pures (9450-2085 Québec inc.) for your water treatment needs. We look forward to providing you with consistent and timely communication.
Privacy Policy
Last Updated: July 22, 2026
At Solutions Pures (9450-2085 Québec inc.), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights regarding your personal information.
Information We Collect
Depending on your interactions with Solutions Pures, we may collect personal information including:
- Full name
- Phone number
- Email address
- Property address
- Information related to your water treatment needs
- Appointment information
- Communication preferences
- Any information you voluntarily provide to us
This information may be collected through:
- Our website
- Meta (Facebook) Lead Forms
- Phone calls
- SMS conversations
- Email communications
- In-person appointments
How We Use Your Information
We use your personal information to:
- Respond to your inquiries
- Schedule, confirm and remind you of appointments
- Provide quotations and recommendations
- Deliver installation and maintenance services
- Communicate regarding existing products or services
- Send service reminders and maintenance notifications
- Send promotional offers and updates when permitted
- Improve our customer service and business operations
- Meet legal and regulatory obligations
SMS Communications
If you provide your mobile phone number and consent to receive SMS communications,
Solutions Pures may send messages including:
- Appointment confirmations
- Appointment reminders
- Service notifications
- Maintenance reminders
- Follow-up communications
- Promotional offers and updates (where applicable)
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information below.
Standard message and data rates may apply depending on your mobile carrier. Consent to receive SMS communications is not a condition of purchasing any product or service.
Email Communications
If you provide your email address, we may send communications related to:
- Your requests
- Quotes
- Appointments
- Product or service updates
- Promotions and special offers
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.
Sharing of Information
Solutions Pures does not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers that assist us in operating our business, such as:
- Customer relationship management (CRM) platforms
- Scheduling software
- SMS and email service providers
- Installation and service management software
These providers are required to maintain appropriate security measures and only use your information to perform services on our behalf.
Data Security
We take reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of electronic transmission or storage can be guaranteed to be completely secure, we strive to use security practices.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our products and services
- Maintain customer records
- Comply with legal, accounting and tax obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable legal requirements.
Your Rights
Subject to applicable legislation, including Québec's Law 25, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent for certain communications
- Request deletion of your personal information where legally permitted
- Requests may be submitted using the contact information below.
Third-Party Websites
Our website or communications may contain links to third-party websites or services.
Solutions Pures is not responsible for the privacy practices or content of those external websites.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most recent version will always be available on this page.